Education
Central Iowa Apartment Alliance offers the finest in industry education for our members. As an affiliate of the National Apartment Association, we have exclusive access to some of the most widely recognized designations in the multi-family industry.
National Apartment Association Designation Courses
Certified Apartment Manager
The on-site manager is a vital link between apartment residents and the community owners and investors. That's why an increasing number of owners and investors are seeking NAA-designated Certified Apartment Managers (CAM) to fill their staffing needs.
Topics in the NAAEI CAM include:
| Conducting an Apartment Community Analysis | |
| Property Maintenance | |
| Finance | |
| Human Resources Management | |
| Management for Residential Issues | |
| Risk Management | |
| Fair Housing | |
| Marketing | |
| Legal Responsibilities |
Programs may be taken as stand-alone seminars or a a complete course to earn the industry designation.
Once you have successfully completed the program, you'll have the following Designate Benefits:
| Listing as NAA designate | |
| Annual subscription to UNITS magazine | |
| Discounted prices for industry products | |
| Designation certificate, pin and wallet card |
Certified Apartment Supplier
Suppliers are important liaisons to the multifamily housing industry. This course is designed as an opportunity for suppliers to hear the everyday challenges faced by the apartment manager customer. The course is ideal for new salespeople as well as veterans of the industry
Subjects Include:
Required:
| Marketing | |
| Risk Management | |
| Finance |
Electives (Select One):
| Resident Issues | |
| Human Resources | |
| Maintenance | |
| Legal Issues | |
| Technology | |
| Fair Housing |
Programs may be taken as stand-alone seminars or in full to earn the industry designation.
Designate Benefits:
| Listing as NAA designate | |
| Annual subscription to UNITS magazine | |
| Discounted prices for industry products | |
| Designation certificate, pin and wallet card |
National Apartment Leasing Professional
Leasing professionals are the first people prospective residents meet, and often their only gauge of the property staff. This course is designed to teach these professionals skills to help them become top producers.
Programs Include
| Keys to Success in Leasing | |
| Leasing and the Internet | |
| Leasing Demonstration and Resolving Objections | |
| Legal Aspects | |
| Rental Policies and Procedures | |
| Telephone Presentations | |
| The Leasing Interview and Qualifying Residents |
Programs may be taken as stand-alone seminars or in full to earn the industry designation. All programs were reviewed and updated on 2003. Success is waiting for you!
Designate Benefits:
| Listing as NAA designate | |
| Annual subscription to UNITS magazine | |
| Discounted prices for industry products | |
| Designation certificate, pin and wallet card |
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Certified Apartment Maintenance Technician
Maintenance expenses are the single largest controllable element in any operating budget. This course is designed as an introduction for new maintenance professionals or as a refresher for the veteran employee, to give these professionals the knowledge and tools necessary to run an effective maintenance program.
Programs Include:
Industry Overview
| Overview of Apartment Community Maintenance and Fair Housing | |
| Personal and Property Safety | |
| Customer Service and Satisfaction |
Basic Maintenance and Repairs
| Basic Electrical Repairs and Replacements | |
| Basic Plumbing Repairs and Replacements | |
| HVAC Introduction and Preventive Maintenance | |
| Appliance Introduction and Preventive Maintenance |
Programs may be taken as stand-alone seminars or in full to earn the industry designation.
Designate Benefits:
| Listing as NAA designate | |
| Annual subscription to UNITS magazine | |
| Discounted prices for industry products | |
| Designation certificate, patch and wallet card |